Revolutionizing Customer Support: The Digital Transformation Journey of



Introduction :

Contact Answer, powered by Contact Automation, brings over 18 years of expertise to the table, delivering top-notch call center support services. Their focus lies in capturing leads and engaging potential customers round the clock, offering professional, honest, and diligent representation tailored to companies of all sizes. Whether major corporations or smaller businesses, Contact Answer provides a boutique approach that ensures unmatched quality and value in call answering services. They leverage cutting-edge technology housed in reliable data centers across the US, ensuring minimal downtime and prompt, efficient call handling. Acting as an integral part of their client’s teams, Contact Answer takes the time to comprehend each client’s distinct requirements, designing customised service packages without hidden fees or surprises. With agents available 24/7, 365 days a year, they offer expert external call handling support to businesses across the US and Canada, ensuring maximum efficiency and scalability.


Project Objectives:

  • Design a website for that reflects their business process outsourcing and call center support services while aligning with corporate standards.
  • Create a platform with audio demos for their 24-hour call answering service and intuitive “Schedule a Call” forms.
  • Animink is committed to building a fully responsive, conversion-optimized website from scratch.


Solutions Delivered by Animink: 

Animink understood the vital role a dynamic, user-friendly website plays in establishing a strong online presence. Comprehending ContactAnswer’s diverse needs, Animink embarked on a mission to craft a website surpassing expectations in functionality, design, and performance. By closely aligning with the client’s specific requirements, Animink adopted a holistic approach to web development, ensuring every facet of the site optimized the user experience. Leveraging responsive design, conversion optimization techniques, and open-source technology, Animink delivered a comprehensive strategy resulting in a powerful website for ContactAnswer’s success.


Key Solutions Delivered by Animink:

  • Responsive Design: Ensuring accessibility across all devices for a seamless user experience.
  • Conversion Optimization: Implementing timed and exit popups to drive user engagement and lead generation.
  • Open-Source Technology: Building the site with WordPress for cost-effectiveness and easy management by ContactAnswer.
  • Speed and Efficiency: Enhancing loading speed with a content delivery network to retain visitor engagement.
  • Navigation and Content: Creating user-friendly navigation with up to 20 elements and relevant stock images.
  • Backend Management: Providing a user-friendly content management tool for easy updates by ContactAnswer, accompanied by training sessions.
  • Foundational SEO: Implementing basic search engine optimization to lay the groundwork for future digital marketing efforts.


Outcomes and Benefits:

  • Enhanced Visual Appeal: Animink’s meticulous selection of visuals, including icons, images, and forms, enhances the website’s overall aesthetic appeal.
  • Improved User Experience: Strategically placing visuals ensures a seamless and intuitive user experience, helping visitors navigate the site effortlessly.
  • Better Communication: Visuals are strategically curated to effectively communicate the website’s content and message to visitors, leading to improved engagement and understanding.
  • Enhanced Brand Image: By aligning visuals with the website’s content and aesthetic goals, Animink helps reinforce ContactAnswer’s brand image and identity, making a lasting impression on visitors.
  • Increased Conversion Rates: Carefully chosen visuals can effectively draw attention to key areas such as call-to-action buttons or important information, ultimately leading to higher conversion rates and user interactions.
  • Greater Alignment with Goals: Animink’s approach ensures that every visual element serves a specific purpose in achieving the website’s functional and aesthetic objectives, resulting in a cohesive and impactful online presence for ContactAnswer.


Conclusion :

Animink’s expertise in web development and design has elevated into a cutting-edge platform that mirrors the company’s dedication to excellence and customer satisfaction. By employing advanced technology and design principles, ContactAnswer is positioned as a leader in the call center industry, delivering reliable 24/7 support services that set them apart in today’s digital landscape. This project underscores the transformative impact of tailored digital solutions in the call center sector, showcasing Animink’s proficiency while highlighting the significant role a thoughtfully designed website plays in enhancing operational efficiency and customer satisfaction.

Experience the innovative website firsthand and discover what Animink can do for your business by visiting


Contact-Answer-Animink-redesignContactAnswer-Animink -casestudy Contact-Answer-Animink - webdesign


Revolutionizing Customer Support: The Digital Transformation Journey of